Customer Service:

All of our packages are shipped by way of UPS, except for APO military shipments. We offer UPS Ground Delivery, UPS Standard, UPS 2nd Day Air, UPS 3 Day Select, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early and for commercial addresses, UPS 2nd Day Air A.M. UPS determines the cost of shipping. Ann Hand does not add a handling fee to the shipping costs. We do our best to process and ship your order as quickly as possible. Please note: once shipments are picked up by UPS the package or packages are out of our control. We are not responsible for any loss, damage or shipping delays caused by UPS.

Orders shipped to Hawaii and Alaska must be sent via 2nd Day or Next Day Shipping. Please call to receive a quote for shipments to Hawaii or Alaska.

UPS can only ship to street mailing addresses (not PO Boxes or APO addresses). Please give us an accurate street address.

If you give us an incorrect zip code address you will be charged a UPS re-delivery charge of $16. In addition, if your package is to be delivered to an office or apartment, you must enter the suite or apartment number. If this information is omitted your package will not be delivered and a charge of $14 will be added to your shipping charges by UPS.

Please call our Customer Service at 202-333-2979 to place your order if you need your package by a specific date.

Neither Ann Hand nor UPS are responsible for stolen or damaged items if the customer requests that the packages be delivered without a signature. We are not liable for any delays, loss or damage in transit. 

UPS recommends a signature for all packages.  Otherwise, UPS will not be held accountable for theft.  UPS charges an additional $5.55 for a signature. This is in addition to any gift wrapping charge.

International Orders (other than APO, FPO and AE) as well as orders to Hawaii and Alaska are not accepted online. Please call us at 202-333-2979 if you wish to place an international, Hawaii or Alaska order. For all International orders we will give you a customized shipping quote but it will not include charges for Duty, Vat or any other taxes.

 APO:

APO, FPO, and AE orders are shipped via the US Postal Office and may take additional handling and shipping time.  If you have any questions, please email us at: info@annhand.com.

Orders will always be shipped as soon as possible.

Shipping times exclude holidays and weekends. Please remember, UPS delivery times refer to business days. Keep this in mind when requesting 2nd Day, 3rd Day or Next Day delivery. Please refer to UPS at www.UPS.com or 800-742-5877 for package tracking, shipping times and policies.

DC Taxes

Items shipped to a Washington, DC address are subject to a 6% DC tax.   

Wrapping:

For jewelry purchases of $100 or more our Deluxe Gold Gift Wrap is Complimentary. Please allow an additional day for gift wrapping. This is Ann's gift to you. For our custom Gold Wrap on items under $100 please add $10.00 for our deluxe gold gift wrap.